Shipping & Return
Shipping Policy:
Shipping Options: We provide three shipping options for our valued customers: Airmail (3-4 weeks), Supply Economy (5-7 days), and Expedited (1-3 days), catering to many international destinations*. Upon completion of order preparation, your order status will be updated and tracking information will be promptly sent via email. For further assistance, reach out to our customer support with your ORDER at sales@yalycouture.com
Shipping Charge: We leverage leading shipping carriers such as FedEx, UPS, USPS, DHL, etc., offering delivery to many countries worldwide**. Our shipping costs are meticulously adjusted based on the average rates of these carriers. To alleviate concerns related to international shipping, we absorb 20%of the shipping cost for all international destinations.
Return & Exchange Policy
Return Policy: For goods that are substantially different, or not meeting acceptable quality standards due to fitting issues or damage beyond your control, we gladly accept returns for a full refund. Simply provide photographic evidence, initiate the return process within one week of receiving your order tracking number. Upon receiving your return items to our warehouse (358 Nguyễn Duy Hiệu, Hội An, Quảng Nam, Việt Nam), an electronic refund will be processed. Your responsibility is limited to shipping cost from your address to our warehouse.
Initiating a Return or Exchange: Initiate the return process by contacting our Sales support with your ORDER and the text “RETURN ORDER” in the title at sales@yalycouture.com for personalized assistance.
* Orders with limited fabrics or Made-to-Measure/Bespoke specifications might take longer.
**Comprehensive list of countries YALY can ship to:
- Australia (AU)
- Austria (AT)
- Belgium (BE)
- Canada (CA)
- China (CN)
- Chile (CL)
- Czech Republic (CZ)
- Denmark (DK)
- Finland (FI)
- France (FR)
- Hong Kong (HK)
- Germany (DE)
- India (IN)
- Indonesia (ID)
- Italy (IT)
- Ireland (IE)
- Iceland (IS)
- Japan (JP)
- South Korea (KR)
- Malaysia (MY)
- Netherlands (NL)
- New Zealand (NZ)
- Norway (NO)
- Philippines (PH)
- Portugal (PT)
- Poland (PL)
- Singapore (SG)
- Spain (ES)
- Sweden (SE)
- Switzerland (CH)
- Thailand (TL)
- United Kingdom (UK)
- United States of America (USA)
***In instances of shipping unavailability to your destination, we will continue to work to secure shipping route to your destination in the future