Shipping Policy:

Shipping Options: We provide three shipping options for our valued customers: Airmail (3-5 weeks), Supply Economy (10-20 days), and Expedited(5-8 days), catering to many international destinations*. Upon completion of order preparation, your order status will be updated and tracking information will be promptly sent via email. For further assistance, reach out to our customer support with your ORDERID# at info@yalycouture.com

Shipping Charge: We leverage leading shipping carriers such as FedEx, UPS, USPS, DHL, etc., offering delivery to many countries worldwide**. Our shipping costs are meticulously adjusted based on the average rates of these carriers. To alleviate concerns related to international shipping, we absorb 20-30% of the shipping cost for all international destinations.

Return & Exchange Policy

Return Policy: For products that are significantly different or fail to meet acceptable quality standards due to fitting issues or damage beyond your control, we are happy to accept returns for a full refund. Please provide photographic evidence, and we will guide you on the next steps (usually within a few days). Once we receive your returned items, we will process an electronic refund. Shipping costs are negotiable. For returns or exchanges, you can reach us via email or WhatsApp.

To initiate a return or exchange, please contact our Sales Support team with your ORDERID# and the subject line "RETURNORDER" info@yalycouture.com for personalized assistance.

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*Shipping time depends on the type of order you have made. Orders with special/limited fabrics and Made-to-Measure/Bespoke specifications might take longer.
**Discover comprehensive list of countries YALY can ship to below:

1. Australia (AU)
2. Austria (AT)
3. Belgium (BE)
4. Canada (CA)
5. China (CN)
6. Chile (CL)
7. Czech Republic (CZ)
8. Denmark (DK)
9. Finland (FI)
10. France (FR)
11. Hong Kong (HK)
12. Germany (DE)
13. India (IN)
14. Indonesia (ID)
15. Italy (IT)
16. Ireland (IE)
17. Iceland (IS)
18. Japan (JP)
19. South Korea (KR)
20. Malaysia (MY)
21. Netherlands (NL)
22. New Zealand (NZ)
23. Norway (NO)
24. Philippines (PH)
25. Portugal (PT)
26. Poland (PL)
27. Singapore (SG)
28. Spain (ES)
29. Sweden (SE)
30. Switzerland (CH)
31. Thailand (TL)
32. United Kingdom (UK)
33.United States of America (USA)

***In instances of shipping unavailability to your destination, we will continue to work to secure shipping route to your destination in the future.